Frequently Asked Questions
How do I know if therapy is right for me?
Pursuing therapy is a brave decision that requires commitment and an openness to change. There are many reasons why an individual may begin therapy. For some, it is to evaluate long-standing patterns of behavior or thought processes . For others, it may be due to difficulties managing anxiety or depression, or misusing substances. People also commonly seek therapy following a stressor, such as a change in relationship status, grief/loss event, or life transition. Engaging in therapy can help facilitate change by developing a greater understanding and awareness by getting to the root of challenges, finding relief from past painful experiences, and implementing effective strategies to manage difficult emotions or experiences.
Do you accept insurance?
Danielle is in-network with Highmark Blue Shield (including Anthem), United Healthcare insurance, and Lyra EAP. Out-of-network fee is $135/session.
Dr. Drames is an out-of-network provider and does not currently accept insurance. Out-of-network fee is $165/session.
However, insurance plans often offer reimbursement for out-of-network services. We’d be happy to provide a superbill (a detailed invoice that contains information about the provider, the client, and service provided), for you to submit to your insurance plan for reimbursement. It is helpful to inquire with your specific plan about your behavioral health benefits. See below:
Do I have a policy that has out-of-network benefits for outpatient mental health therapy?
What is my out-of-network deductible? (the amount you pay for services before your health insurance begins to pay)
How much of my out of network deductible has been met?
What percentage of the service will be covered once I’ve met my deductible? (Usually a percentage, such as 80%)
What is the reimbursement for service code 90837 (60 min session)?
What is the process for submitting for reimbursement?
Payment is accepted in the form of credit card or HSA/FSA cards via our HIPAA compliant online portal, Simple Practice.
Where are you located?
At this time, all services are provided via Telehealth. We are currently practicing out of Philadelphia. We can provide services to residents of: Pennsylvania, Connecticut, Delaware, Washington DC, Florida, New Jersey and more! Contact us with your specific location to determine if you are eligible.
Sessions are conducted virtually by video. With online therapy, you have the benefit of flexible and convenient care from the comfort of your home.
What is your cancellation policy?
We ask that you kindly notify us at least 24 hours before your scheduled appointment of any cancellation/rescheduling requests. Barring any emergency situation within 24 hours of their scheduled appointment, clients who do not contact us before the 24 hour window will be charged a late fee.
How do I get started?
Please visit the contact page of our site, reach out via telephone (856) 497-3178, or email us at (info@livebettertherapysolutions.com). We will respond to your inquiry within 24-48 hours and can provide a free 15-minute consultation to discuss your therapy options. New clients will receive a welcome email to access their client portal to complete the registration process. If our services do not seem like the best fit, we can provide referrals to other amazing therapists in our network.
What should I do in the event of an emergency?
During non-business hours our phone is answered by voicemail only and we cannot guarantee each call will be returned before the next business day (Mon-Fri). In the event of an emergency or crisis, please call 911 or proceed to your nearest emergency room. You can also reach The Suicide and Crisis Lifeline by calling 988.